Terms & Conditions

In this Service Agreement “Agreement”, “you” and “your” refer to each “customer.” Including each (agent) you designate to act on your behalf. “AutoworX Pro Detailing, LLC” herein shall refer to AutoworX Pro Detailing, LLC its members, managers, and employees. This Agreement explains our obligations to you, and your obligations to us in relation to the service(s) you purchase. If you designate a person to act on our behalf, you agree that this person is your agent with full authority to act on your behalf with respect to such services and your vehicle. AutoworX Pro Detailing, LLC will not accept a job without a written agreement. Please refer to the accompanying Service Order or specific information regarding the day and time of your requested service (job)specific to your vehicle. By using our service, you agree to the terms of this agreement, without modification to you.

The fee for our service is the agreed dollar amount, indicted as “Total Cost” on the service order. The term of service is for the amount of time reserved by us to complete the “job” you requested and not for any specific outcome. The amount of time reserved is an estimate since the condition of each vehicle varies. It is possible that the job could be less or more time than the time reserved. If you have extra/special requests, please let us know at the time the service order is written.

Any alterations or changes after the initial service order has been issued with be at an extra charge. Any alterations or charges to the initial service order must be approved in writing between you and AutoworX Pro Detailing, LLC before any extra work begins. Any changes to fees and/or time, be it verbal or in writing, will not affect the substance of this agreement and all the terms herein will still apply with the new rate and/or time. A deposit is required at the time you book your appointment and hold that time for you. The balance is due in full on completion. We accept cash, checks and major credit cards (Visa, MasterCard, Discover, American Express). For accounting purposes, please write checks payable to AutoworX Pro Detailing, LLC. Please do not leave any payments in the vehicle. A fee of $30 will be charged for non-sufficient funds check returned by the bank to us. In the event an account requires legal or collection action, you agree to pay al cost of the collection without limitations for reasonable attorney fees, interest on the past due amount, court costs, and all collection costs.

Service by AutoworX Pro Detailing, LLC is by scheduled appointment only. As a result, it is required to put down a Credit Card to reserve a specific time.  The time reserved for cancelled services can be difficult to fill within 48 hours of the scheduled service.

Accordingly, cancellations within 48 hours before the scheduled service are subject to a $100 cancellation fee, that may be taken out of any deposit.

Cancellations within 24 hours before the scheduled service are subject to forfeiture of the entire deposit.
Deposits are non-refundable

i. The Owner shall be responsible for ensuring that appropriate motor vehicle insurance coverage, including physical damage coverage, is in force and effect for the term of this Contract and shall provide proof of such coverage. If the Owner does not maintain appropriate motor vehicle insurance coverage for the Vehicle for the duration of the term of this Contract, AutoworX Pro Detailing, LLC will in no event be liable to the Owner for damage to the Vehicle.

ii. AutoworX Pro Detailing, LLC shall not be liable for consequential, indirect, special, incidental, or punitive damages under any circumstances.

iii. AutoworX Pro Detailing, LLC will not be liable for loss or damage occasioned by gradual deterioration of the Vehicle due to exposure to the elements, nor for loss or damage caused directly or indirectly by terrorist acts, invasion, insurrection, riot, civil war, or by military or usurped power or by order of any government or governmental authority or any other circumstance beyond AutoworX Pro Detailing, LLC control.

iv. AutoworX Pro Detailing, LLC shall not be responsible for the loss of or damage to the Vehicle, or injury to persons occurring in or about the Vehicle, by reason of use or operation of the Vehicle by the Owner or other persons not employed by AutoworX Pro Detailing, LLC, or by reason of the acts, omissions or negligence of the Owner or other persons in and about the Vehicle.

AutoworX Pro Detailing, LLC must conduct a consultation with you and see the vehicle before we can provide you the total cost and estimate the time AND before we accept a job. We reserve the right to adjust any over-the-phone cost or time estimate after we have visually inspected your vehicle. A written estimate is good for 5 days. An estimate is not binding beyond 5 days of the date of the estimate OR if the vehicle condition changes between the time the vehicle was inspected and scheduled appointment.

We want you to be satisfied with our service. We are the best detailing service in Wilmington, NC, however we are not perfect. No service offered are guaranteed to completely restore the vehicle to any previous or new condition. We will try our absolute best to restore the vehicle to the best condition possible and within the constraints of our resources, time, and expertise. If, after the final inspection, you find our service unsatisfactory, please contact us within 24 hours so we can address your concern. AutoworX Pro Detailing, LLC will not be held liable for any concerns after 24 hours of job completion or if you did not complete the final inspection with us.

“I HEREBY AGREE TO INDEMNIFY AND HOLD HARMLESS AutoworX Pro Detailing LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, VOLUNTEERS, AGENTS, SUCCESSORS AND ASSIGNS FROM ANY AND ALL CLAIMS I AND ANY ATTENDING FAMILY OR CHILD UNDER MY GUARDIANSHIP, MAY HAVE ARISING OUT OF PARTICIPATION IN THE VOLUNTEER ACTIVITIES, REGARDLESS OF WHETHER SUCH LIABILITY MAY ARISE SOLELY OUT OF NEGLIGENCE OR CARELESSNESS ON THE PART OF “AutoworX Pro Detailing LLC” AND ITS OFFICERS, DIRECTORS, EMPLOYEES, VOLUNTEERS, AND AGENTS, INCLUDING STRICT LIABILITY. “You agree to hold AutoworX Pro Detailing, LLC harmless for any damage or claims whatsoever to the vehicle, regardless of whether such damage or claims arise solely out of negligence or recklessness on the part of AutoworX Pro Detailing, LLC while in in our care.”

Prior to our arrival, please removal all items from the vehicle. Please empty any compartments. Please removal all cash, jewelry, and other valuables. If for any reason you do not want a particular area of your vehicle to be cleaned or detailed, please let us know before we begin a job. We will package any personal items we find while servicing your vehicle into plastic bags and remove them from the vehicle. We will return the items to your vehicle once were finished. You agree to not hold us responsible for damage or loss to any item left inside or outside the vehicle. “You agree to hold AutoworX Pro Detailing, LLC harmless for any lost or stolen property from the vehicle while in in our care.”

AutoworX Pro Detailing, LLC provides high quality, well trained professional services. As such, at a minimum, we both agree that AutoworX Pro Detailing, LLC Master Detailers time is worth $200 per hour. Any Journeyman Detailer’s time is worth $75 per hour. An apprentice detailer’s time is worth $35 per hour.